1. Subscription Basics

• How does our matcha subscription work? Choose your matcha bag size (either 40 or 100g), select your preferred delivery frequency (every 2 weeks or every month) and the quantity (so how many bags you want to receive at each delivery). Once you set those preferences and placed your order, we will make sure to ship your matcha accordingly. 

2. Payment & Billing 

• When will I be charged? When subscribing to our matcha powder, you will directly pay for your first delivery. Then your card will be charged on the same date of each renewal cycle based on your selected frequency.   (For example, if you selected a bi-weekly frequency for one 100g matcha bag, 63,75€ will be automatically taken from your bank account every two weeks starting the day you initiated your subscription plan).

• What payment methods do you accept? We accept Visa, Mastercard, Maestro and American Express. Unfortunately IDEAL is not available for our subscriptions, as they require automatic charge.

3. Managing Your Subscription

• How do i access my account settings? Go to our website’s homepage, click on the profile logo, enter your email address, then enter the 6-digits code you received on this address, and you should be logged in. Anytime you want to access your account settings, you will have to repeat the same procedure. You can change your personal information under the “profile” section.

• Can i skip or pause my subscription. Our platform doesn’t allow skipping a delivery. However, you can pause your subscription and resume it anytime, under the “subscription management” section in your profile page.

4. Cancellation & Refunds

• Can I cancel my subscription anytime? Subscriptions to our matcha powder entails a 2 months minimum period until cancellation is available. After those two months, you can log in to your account (see 3. Managing your subscription), go to “subscription management”, select the desired one, click on “cancel subscription” and confirm. 

• Is it possible to return my matcha bag? We generally do not offer returns for our matcha powder. However, feel free to contact our customer support at hello@cloudamsterdam.com if you encounter any issues, we might be able to sort things out for you.

5. Shipping & Delivery

• What delivery options are available? We offer letterbox home delivery. However, if you live close by and want to save on delivery costs, you can choose our in-store pick-up option.

• When will my order be ready for shipping/pick-up? After the order is placed, we usually take 1 to 2 days to prepare your order. If you chose the home delivery option, you will receive a confirmation email with your tracking number when your package is on the way. If you want to pick it up at our store, you will receive an email when your matcha bag is waiting for you.

• Do you offer international shipping? Yes! Additional shipping fees and customs duties may apply. All necessary information should appear at check-out.

• Can i change my delivery settings during my subscription? Unfortunately our subscription system doesn't allow you or us to edit your delivery preferences. If you want to switch between in-store pick-up or home delivery, you will have to cancel your subscription and start a new one.

Iced Matcha Cloud Special (because we don't like to gatekeep)

• fill a 450ml glass with ice (stop slightly before the top)
• pour half of the glass with oat milk (our go-to is ROA)
• extract your favorite shot of espresso
• in a separate container, mix 1 generous teaspoon of cacao powder with a drizzle of agave syrup, and the espresso shot, and add them to the glass
• pour the other half of the glass with coconut milk (for us it's always Rude Health)
• then, carefully whisk 4g of our Ceremonial matcha, and pour it into the glass
• don't forget to impress your mother, your friends or us with your best pictures
• and enjoy this exquisite drink in the comfort of your home